Policies

Website Disclaimer

This website is for informational purposes only and is not intended to provide commercial, financial, investment, accounting, tax or legal advice. It is provided to you for your own personal use. It is not for purposes of resale, distribution or public display or any other use by you in any form or manner whatsoever. The information provided is of a general nature only and has not taken into account your specific objectives, needs and financial situation. The information may not be appropriate to your individual needs and you should seek advice from your financial adviser before making any financial decisions.

The performance of this website and all information contained within, or accessed from the website are provided to you on an "as is" basis, without warranties of any kind whatsoever, including any implied warranties or warranties of merchantability, fitness for a particular purpose or non-infringement of the rights of third parties. The Centrepoint Alliance Limited Group of companies (CAF Group), shall not be responsible for any problems or technical malfunction of any telephone network or computer on-line systems, servers, Internet access providers, computer equipment, software or any combination thereof, including any injury or damage to your hardware or another person's hardware or software, as a result of using this website.

CAF Group reserves the right, at its sole discretion, to modify, disable and discontinue temporarily or permanently, any part or all of this website. We may alter or withdraw any information contained thereon without liability or notice to you.

As a visitor to our website, you acknowledge and agree that any reliance on or use of any information available on this website shall be entirely at your own risk. In no event will CAF Group nor any of its data providers be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website.

Email Disclaimer

This message contains privileged and confidential information from the CAF Group. If you are not the intended recipient of this electronic message, please do not disseminate, copy or take any action in reliance on it. We request you notify us immediately before deleting this message. Any views expressed in this message or attachment/s are those of the individual sender, and are not necessarily the views of the CAF Group.

The CAF Group uses virus scanning software and while due care and attention is taken, the CAF Group excludes all liability for any loss or damage caused whether directly or indirectly by any computer virus or other defects transmitted with any email and any attachment(s), to the extent permitted by law. It is sent on the strict condition that the user carries out and relies on its own procedures for ensuring that its use will not interfere with the recipient's systems including but not limited to scanning this email and any attachment(s) for viruses and defects before opening or sending them on. The recipient assumes all risk of use and releases the sender from all responsibility and liability for any direct or indirect consequence of use.

Your Privacy Concerns

The CAF Group is committed to protecting the privacy of its clients and the confidentiality of their personal information. We are bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth). Further information about the Australian Privacy Principles can be found on the website of the Office of the Australian Information Commissioner, www.oaic.gov.au.

The CAF Group means Centrepoint Alliance Limited and all subsidiary companies.

How the CAF Group deals with private information is set out in our Privacy Policy. Click here to view the Privacy Policy.

Our Privacy Policy addresses issues such as:

  • The collection of personal information;
  • The use of personal information;
  • Where your personal information is disclosed to third parties;
  • The security of your personal information;
  • Accessing, updating and correcting your personal information; and
  • How to make a complaint.

When you deal with a member of the CAF Group you may be required to disclose your personal information in order for us to provide you with services. It is important that you consider the disclosure of your personal information seriously. The CAF Group places a high priority on complying with the Australian Privacy Principles and encourages clients to contact us if they believe their private information has been dealt with inappropriately.

We may update our Privacy Policy from time to time so please refer back to this website for the current version or alternatively contact us at privacy@cpal.com.au for a copy of the current version of the Policy.

How to contact us

If you have any questions or would like further information on our privacy an information handling practices, please contact us by:

Privacy Officer - Professional Standards
C/- Centrepoint Alliance Limited
Level 6, 2 Elizabeth Plaza
NORTH SYDNEY NSW 2060.

Reporting your concerns

If you have a complaint about any breach or potential breach of the Privacy Policy or the Australian Privacy Principles, you should take the following steps:

1. Contact the Professional Standards team to discuss your complaint.

Contact details are as follows

 Phone:

Professional Standards on 1300 557 598

Or

 Email:

privacy@cpal.com.au

Where possible, your concerns will be resolved at that time.

2. Write to our Privacy Officer

If you feel your concerns have not been satisfactorily resolved, forward your complaint to:

 Mail:

Privacy Officer – Professional Standards
C/- Centrepoint Alliance Limited
Level 6, 2 Elizabeth Plaza
NORTH SYDNEY NSW 2060.

The complaint will be considered within seven days and responded to accordingly.

 3. If you are not fully satisfied with our response, you may wish to register your complaint with the Office of the Australian Information Commissioner. Please see below for contact details:

Office of the Australian Information Commissioner

Phone:              1300 363 992
Website:           www.oaic.gov.au
Email:               enquiries@oaic.gov.au
Mail: Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001

Complaints

For complaints please see our Complaints Page