Complaints

Alliance Wealth and Professional Investment Services

If you have a complaint about Centrepoint Alliance or one of our authorised representatives, we need to hear from you. To lodge a complaint, please contact the Claims Manager at Centrepoint Alliance.

Phone: 1800 653 244
Fax: 07 5574 0180
Post: Claims Manager
Centrepoint Alliance
Level 13 Corporate Centre One,
2 Corporate Court,
Bundall QLD 4217
Or, send us an email

To ensure your complaint is handled in a timely and efficient manner please provide full details of the complaint including:

  • your full name and contact details
  • investor/account number
  • service/product provider
  • adviser's name
  • all supporting documentation
  • the resolution you are seeking.

Once the complaint is received we will:

  • provide an acknowledgement immediately
  • complete a full investigation into all matters raised
  • provide a response letter within 45 days.

If you are not fully satisfied with this response, you have the right to take the complaint to an External Disputes Resolution scheme. Centrepoint Alliance is a member of the Financial Ombudsman Service (FOS) who can be contacted on:

Phone: 1800 367 287
Fax: 03 9613 6399
Online: www.fos.org.au
Email: info@fos.org.au
Mail: GPO Box 3, Melbourne, Victoria 3001

FOS has limitations on their jurisdiction to deal with complaints, you will need to discuss whether your complaint falls within their jurisdiction.

Centrepoint Alliance Lending

Centrepoint Alliance Lending is committed to customer focused, effective and efficient complaint handling, so should you have a complaint about us, or one of our credit representatives, we need to hear from you. To lodge a complaint please contact a member of our Professional Standards committee.

To assist us in handling your complaint in a timely, efficient and professional manner, could you please provide:

  • your full name and contact details
  • the full nature of your complaint
  • the name of the service provider/lender and any allocated identifying serial/loan numbers
  • the resolution you are seeking
  • any supporting documentation relevant
  • the name of our credit representative.

Our Professional Standards Committee contact details are:

Phone: 02 9921 6901
Fax: 02 9921 6999
Post: Professional Standards Committee
Centrepoint Alliance Lending 
Level 9, 10 Bridge St, Sydney NSW 2000
Or, send us an email

Once your complaint is received we will:

  • provide an acknowledgement within 48 hours
  • complete a full investigation into all matters raised
  • provide a full response within 48 days.

Should you not be fully satisfied with the response, you do have the right to take the complaint to an External Dispute Resolution scheme. Centrepoint Alliance Lending is a member of the Credit and Investments Ombudsman Limited (CIO) (formerly COSL). Contact details for CIO are:

Phone: 1800 138 422
Fax: 02 9273 8440
Online: www.cio.org.au
Email: info@cio.org.au
Post: Credit and Investments Ombudsman Limited
PO Box A252, Sydney South NSW 1235 

CIO is an independent external dispute resolution service, of which Centrepoint Alliance Lending is a member. The Credit and Investments Ombudsman Limited is free of charge.