If you have a complaint about:Centrepoint Alliance Limited Professional Investment Services Pty Ltd Alliance Wealth Pty Ltd Centrepoint Alliance Lending Pty Ltd a VMAPS accountor one of our financial advisers or mortgage brokers, we need to hear from you. To lodge a complaint, please contact the Claims Manager at Centrepoint Alliance:Phone: 1800 653 244Fax: 07 5574 0180Mail: Claims Manager Centrepoint Alliance Level 13 Corporate Centre One, 2 Corporate Court, Bundall QLD 4217or, send us an email.To ensure your complaint is handled in a timely and efficient manner, please provide full details of the complaint including:your full name and contact details if relevant, your financial adviser's or mortgage broker’s name the names of any service providers, such as any investment, insurance or credit product providers, associated with your complaint any identifying account numbers or other references, such as an investor number, loan number, policy number or superannuation account number all supporting documentation the resolution you are seeking. Once the complaint is received we will:provide an acknowledgement immediately complete a full investigation into all matters raised provide a response letter within 45 days. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.You can contact AFCA by the following methods:Website: www.afca.org.au Email: info@afca.org.au Phone: 1800 931 678 (free call)Mail: GPO Box 3, Melbourne, Victoria 3001