Complaints

If you have a complaint about:

  • Centrepoint Alliance Limited 
  • Professional Investment Services Pty Ltd
  • Alliance Wealth Pty Ltd
  • Centrepoint Alliance Lending Pty Ltd
  • a VMAPS account
    or one of our financial advisers or mortgage brokers, we need to hear from you.

To lodge a complaint, please contact the Claims Manager at Centrepoint Alliance:

Phone:   1800 653 244

Fax:        07 5574 0180

Mail:       Claims Manager
               Centrepoint Alliance
               Level 13 Corporate Centre One,
               2 Corporate Court,
               Bundall QLD 4217

or, send us an email.

To ensure your complaint is handled in a timely and efficient manner, please provide full details of the complaint including:

  • your full name and contact details
  • if relevant, your financial adviser's or mortgage broker’s name
  • the names of any service providers, such as any investment, insurance or credit product providers, associated with your complaint
  • any identifying account numbers or other references, such as an investor number, loan number, policy number or superannuation account number
  • all supporting documentation
  • the resolution you are seeking.

Once the complaint is received we will:

  • provide an acknowledgement immediately
  • complete a full investigation into all matters raised
  • provide a response letter within 45 days.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

You can contact AFCA by the following methods:

Website:   www.afca.org.au 
Email:       info@afca.org.au 
Phone:     1800 931 678 (free call)
Mail:         GPO Box 3, Melbourne, Victoria 3001