Alliance Wealth and Professional Investment ServicesIf you have a complaint about Centrepoint Alliance or one of our authorised representatives, we need to hear from you. To lodge a complaint, please contact the Claims Manager at Centrepoint Alliance.Phone: 1800 653 244Fax: 07 5574 0180Post: Claims ManagerCentrepoint AllianceLevel 13 Corporate Centre One,2 Corporate Court,Bundall QLD 4217Or, send us an emailTo ensure your complaint is handled in a timely and efficient manner please provide full details of the complaint including:your full name and contact details investor/account number service/product provider adviser's name all supporting documentation the resolution you are seeking. Once the complaint is received we will:provide an acknowledgement immediately complete a full investigation into all matters raised provide a response letter within 45 days. If you are not fully satisfied with this response, you have the right to take the complaint to an External Disputes Resolution scheme. Centrepoint Alliance is a member of the Financial Ombudsman Service (FOS) who can be contacted on:Phone: 1800 367 287Fax: 03 9613 6399Online: www.fos.org.auEmail: firstname.lastname@example.orgMail: GPO Box 3, Melbourne, Victoria 3001FOS has limitations on their jurisdiction to deal with complaints, you will need to discuss whether your complaint falls within their jurisdiction.Centrepoint Alliance LendingCentrepoint Alliance Lending is committed to customer focused, effective and efficient complaint handling, so should you have a complaint about us, or one of our credit representatives, we need to hear from you. To lodge a complaint please contact a member of our Professional Standards committee.To assist us in handling your complaint in a timely, efficient and professional manner, could you please provide:your full name and contact details the full nature of your complaint the name of the service provider/lender and any allocated identifying serial/loan numbers the resolution you are seeking any supporting documentation relevant the name of our credit representative. Our Professional Standards Committee contact details are:Phone: 02 9921 6901Fax: 02 9921 6999Post: Professional Standards CommitteeCentrepoint Alliance Lending Level 9, 10 Bridge St, Sydney NSW 2000Or, send us an emailOnce your complaint is received we will:provide an acknowledgement within 48 hours complete a full investigation into all matters raised provide a full response within 48 days. Should you not be fully satisfied with the response, you do have the right to take the complaint to an External Dispute Resolution scheme. Centrepoint Alliance Lending is a member of the Credit and Investments Ombudsman Limited (CIO) (formerly COSL). Contact details for CIO are:Phone: 1800 138 422Fax: 02 9273 8440Online: www.cio.org.auEmail: email@example.comPost: Credit and Investments Ombudsman LimitedPO Box A252, Sydney South NSW 1235 CIO is an independent external dispute resolution service, of which Centrepoint Alliance Lending is a member. The Credit and Investments Ombudsman Limited is free of charge.